Shipping policy

Shipping Policy

At Aurora, we are committed to providing a seamless shopping experience while prioritizing sustainability. Below, you’ll find all the details about our shipping process and policies.

Processing Times

  • Order Processing: All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).

Eco-Friendly Shipping

We are dedicated to reducing our environmental impact:

  • All orders are shipped in 100% recycled, biodegradable, or reusable packaging.
  • Our shipping partners are carefully selected for their commitment to carbon-neutral delivery services.

Shipping Options and Rates

We offer the following shipping options at checkout:

  • Standard Shipping: Estimated delivery within 3–7 business days.
  • Expedited Shipping: Estimated delivery within 2–3 business days.
  • Overnight Shipping: Guaranteed next-business-day delivery for orders placed before 12 PM (noon) PST.

Free Shipping: Enjoy complimentary standard shipping on all U.S. orders totaling $200 or more.

Shipping costs are calculated based on your location and selected shipping method.

International Shipping

We proudly ship worldwide! Please note:

  • Delivery times for international orders typically range from 7–21 business days, depending on the destination.
  • Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping rate.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your order's journey.

Shipping Delays

While we strive to meet our delivery estimates, unforeseen delays (e.g., due to weather, customs, or carrier issues) may occur. If your order is delayed, please contact us, and we will assist you.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
  • For damaged items, please provide photos of the damage for a quicker resolution.

Returns and Exchanges

Please refer to our Return Policy for details on returns, exchanges, and refunds.

Questions or Concerns?

If you have any questions about your order or shipping, our team is here to help! Please email us at support@wearingaurora.com or use our Contact Form.